9-11 May 2018

thestudio, Manchester

Visualisation - a virtual tour of the Digital Hub (plus a stopover to try story mapping)

Session type:

Session duration:
90 minutes

Presented by:

Nicoll Loyd

NHSBSA (NHS Business Services Authority)

Laurence Wood

IndigoBlue Consulting

About this Hands-On

How can visualisation techniques help to change behaviours in teams and in the ‘business’? What formal tools work alongside more informal walls, 'information radiators' and whiteboards to provide the robust governance required in NHS service delivery?

The NHS Business Services Authority (NHSBSA) provides key UK services including the processing of all of our prescriptions. A key driver in its digital mobilisation, now in its 3rd year, is the the specially-created 'Digital Hub' facility.

This virtual tour explains why each wall and board was created or adapted, inviting discussions on how visualisation techniques can change behaviours. We will visit walls where teams decide on delivery priorities, walls where communities collaborate to improve their own services and walls where the full portfolio of valued releases is orchestrated and governed.

We pause at a release wall and help you learn how to build your own map to explore how visual release planning might help you. The pros and cons of various specialist furniture and display walls will also emerge along the way.

About the Speakers

Nicoll Loyd

Nicoll has been supporting people to be the best they can be for many years - always with a focus on maximising potential, participation, effectiveness and performance, initially as an occupational therapist working in a variety of settings. Today it's about enabling people to navigate the messiness and challenges of business life. With a reputation as an innovative change leader, relationship builder and people developer - and a talent for helping people to see things differently - Nicoll is your friendly ‘tour guide’ to 'outside the box' for those unused to thinking in that zone.

Laurence Wood

Laurence inspires teams to deliver more value, more often using agile and lean in the UK and India. He discovered lean as a Jaguar Cars apprentice in 1988, supervising V12 XJS assembly and studying manufacturing engineering at The University of Birmingham. Ford’s takeover prompted his decision to move fully into IT with RAD (Rapid Application Development) agile pioneers Marks and Spencer in London.

Freelance development lead roles followed in South Africa, Austria and the UK including at Coca Cola and South African Airways. He later became a development manager and then a divisional head of IT in the demanding City of London investment banking arena. Now Yorkshire-based, he likes to inspire agile leaders to deliver more value more often.


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