9-11 May 2018

thestudio, Manchester

I am here for an argument - working with conflict in teams

Session type:
Case Study

Session duration:
45 minutes

Presented by:

Stephen Mounsey

Infinity Works

About this Case Study

I work with teams all day long and there is one constant - conflict. We even have conflict with my wife and my family! Teams need disagreement to facilitate inspection and adaption, but what if disagreement was an energy for creativity and transformation? I will share tools that have worked for me - from listening better to practical agile tools - to bring high conflict back to productive dialogue.

I will be drawing on the work of:

  • Lyssa Adkins (levels of conflict)
  • Monty Python (argument sketch)
  • retrospective formats for high conflict individuals and teams (empathetic)
  • Stephen Covey (habits)
  • Patrick Lencioni, linking this to why conflict and disagreement are important
  • listening modes, with specific examples of how I have used these listening techniques to diffuse situations


I'll be talking through some specific empathetic retrospectives that worked with teams in high conflict; facilitation tips and tricks; practical agile tips; how to spot destructive conflict and conflict styles and setting a psychological safe environment.

About the Speaker

Stephen is a consultant, tester, terformance tester, scrum master and agile coach. He values visualisation, games, play and fun at work. He's on a mission to improve agility in teams, individuals and organisations through coaching - starting with himself. He's an enthusiastic agilist with over 10 years' experience and a passion for learning, emergent thinking, self-organising teams and coaching.

When Stephen gets time away from his family, 2 dogs and 2 young children, he likes to attend and speak at agile and test conferences and meetups. He is 1/7th of the organising committee for the completely free Leeds Testing Atelier. Expect to find Stephen sketchnoting throughout the day - come and say hello!

 stephenmounsey

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