About this Case Study
The NHS Business Services Authority (NHSBSA) is a special health authority and an arm's length body of the Department of Health (DH). We provide a range of critical central services to NHS organisations, NHS contractors, patients and the public.
Our services include: processing 1 billion prescription items for pharmacists who have dispensed prescriptions in England; managing the NHS Pension Scheme in England for over 2.6 million users; administering the European Health Insurance Card (EHIC) scheme in the UK (we’ve processed 6.6 million cards this year); managing payments to dentists for NHS work in England and Wales (we process 44 million dental forms for payments totalling over £2.5 billion).
Joe, Wallis and Mati share their experiences as they near the end of their student placement in agile delivery teams at the Digital Hub. They share their findings on the reality of agile compared to how they had learned agile at university. Was it easy to adjust to the agile work style fresh from university, and how did the NHS digital teams support them? They share experiences from learning agile across different roles.
They discuss thoughts on accessibility within digital teams, including first hand experience of sitting in a mobility scooter at a daily stand-up.
About the Speakers
Mateusz Dziedzic Mati is a digital delivery student at the NHS Business Services Authority (NHSBSA).
Wallis SeniorWallis is a digital delivery student at the NHS Business Services Authority (NHSBSA).
Joe HutchinsonJoe is a digital delivery student at the NHS Business Services Authority (NHSBSA).