Session type:

Case Study

Presented by:

Imran Hussain


Session time:

12 May 11:15 12:00

Session duration:

45 minutes

About the session

There is a whole spectrum of co-design approaches. From adding additional touchpoints with users, through to users designing for you. Listen to how the GOV.UK design system pushed co-design to its limit and what its community gained from the process.

Co-design has become an in-vogue term, often misused, to describe user participation in designing a service or product.

On the GOV.UK design system, we’ve been doing co-design for 3 years already, but due to a number of factors, the reality of co-design has been far from what we expected.

Join this case study to find out how the design system team and community came together to upgrade their co-design process. And how the balance of power, engagement and collaboration between them has improved.

The projects in question were treated as experiments, so the co-design methodology was pushed to its limits. Different aspects of the experiment had various levels of success and failure. Learn vicariously from some of the hard-fought lessons Imran learnt from 18 months of co-design.

Participant Takeaways:

  • Co-design happens on a spectrum
  • The approach should fit with your ethos
  • Power dynamics are key
  • Think about where the input is most valuable
  • Co-design is community

Co-Design, Design Systems, Service Design, Open-Source, Communities

About the speaker(s)