Session type:

Case Study

Presented by:

Sarah Miles

The Co-operative Group

Session time:

15 May 15:30 16:30

Session duration:

60 minutes

About the session

A real-life story of how a team used probabilistic forecasting to engage stakeholders and ensure delivery of a must-not-miss deadline.

In this lively session, Sarah describes how her team rapidly redesigned and rebuilt their online sales journey when an external body introduced new regulations that had the power to stop them from selling their product.

You will learn about how they sized the work, tracked performance and forecasted to predict the likelihood of meeting the deadline. Then used that data with the team and stakeholders to adapt and improve how they worked together to reduce risk and get the delivery over the line.

Participant takeaways:

  • Probabilistic forecasting makes uncertainties visible so we can talk about ways to make our work more predictable and reduce risk.
  • Sharing probabilities with stakeholders shows the importance of dependencies and where stakeholders can help.
  • Continually updating the forecast builds accountability and trust.
  • Delivery metrics, when used well, are a tool that can empower teams and improve their experience of work.


Story mapping, Delivery metrics, Probabilistic forecasting, Team building, Stakeholder engagement, Risk management

About the speaker(s)