Session type:

Talk

Presented by:

Sara Di Domenico

Informed Solutions

Hope Bristow

Informed Solutions

Session time:

12 May 12:15 13:00

Session duration:

45 minutes

About the session

How many times have you actually read the terms and conditions before checking the box to say you agree to them?

When designing/delivering digital services, we’ve noticed a frequent request to ‘just add a checkbox’. As inquisitive designers, we endeavoured to discover why.

In this talk we discuss how to both include all stakeholders and users in co-design, but also to make sure we are looking across a whole service and tackling the challenging problems rather than choosing the easiest solution.

Participant Takeaways:

  • When people make requests for more elements to be added to a front end, it’s important to analyse whether this is a symptomatic of a larger design issue
  • Quick, targeted design decisions may sometimes be used, but as designers we should be aware of the consequences
  • Interaction design cannot make up for poor service and content design.

Themes:
Design, Thought-Provoking, Usability, Product Design, Service Design, Influence

About the speaker(s)