So You’ve Built It, Now Support It!

Being able to effectively support systems, and doing that in a way that is simple, efficient and as low stress as possible is critical to every development team. It’s often the thing that’s forgotten as companies and teams scale. High performing teams do it well. They build trust with their stakeholders, and minimise customer impact while delivering at pace.

This talk is a story about support. It’s a real life story of how what was a chaotic situation, with unhappy customers and developers, has been turned around to something that keeps our customers happy, and is even fun to be a part of.

Participant Takeaways:

• Why it's important to effectively support what you build even if being on support is stressful at first 
• Inspiration on ways that you could do support, the types of tools to use and the metrics to track
• How to establish closer partnering between developers and those using the systems and why that’s important
• How to make being on production support something that doesn't need to be dreaded
• How a role like ‘The Gardener’ can help, and allows focus on other activities such as tech debt reduction too!