Session type:

Case Study

Presented by:

Shubham Grover

Booking.com

Session time:

15 May 11:30 12:15

Session duration:

45 minutes

About the session

In this talk, Shubham will dive into the world of Lean and Flow-based delivery as we explore the potential of chatbots. Discover the Product Loop and how it can help you create intelligent, user-centric chatbots. Learn how chatbots go beyond customer support, unveiling their versatile applications. Harness the superpowers of data and metrics to gain actionable insights. Explore a real-world case study where a chatbot tackles complex travel industry challenges across multiple languages. Finally, we'll reveal the key takeaways for making your customers fall in love with your chatbot. Join Shubham for an inspiring journey into Lean and Flow-based chatbot development!

Participant takeaways:

  • The importance of continuous learning
  • How data-driven insights shaped their chatbot development
  • Embracing frequent, small releases
  • Insights into the iterative development process

Themes:

Chatbots, Design, Metrics, Analytics, Agile, Inspiration, Solutions, Creativity, Innovation, Storytelling

About the speaker(s)